Texas boasts a vibrant furniture retail scene, from mega-stores with endless selection to local boutiques with custom pieces. Below are the top 10 furniture stores in the Lone Star State, ranked and evaluated on customer reviews, product variety and quality, price range, customer service, delivery/return policies, store locations, and any unique specialties. Each entry highlights why the store made the list and how it measures up on these criteria, catering to a range of budgets and styles.
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1. Nebraska Furniture Mart
Overview: Nebraska Furniture Mart (NFM) in The Colony (Dallas–Fort Worth area) is one of the largest furniture stores in the U.S., offering an unparalleled selection under one roof. Spanning over 560,000 sq. ft. of showroom (on a 100-acre campus), it features the “largest selection” of furniture, flooring, appliances, and electronics in Texas – truly a one-stop home furnishings destination. Despite having just one Texas location, its massive inventory and nationwide delivery draw shoppers from across the state.
Product Variety & Quality: NFM’s breadth is unmatched – you’ll find everything from budget-friendly sofas to high-end designer pieces. It carries countless brands and styles, making it easy to furnish any room or style. This vast selection earns NFM exceptional marks; one analysis rated its assortment 4.8/5 for variety. Quality spans entry-level to premium, so shoppers can choose according to their budget.
Price & Affordability: Thanks to volume buying, NFM is known for very competitive pricing across its huge range. It was rated 4.3/5 on affordability, indicating good value for the money. Frequent sales and package deals cater to cost-conscious buyers, while financing options make big purchases easier. Essentially, NFM lets you “stretch your dollar” without skimping on choice.
Customer Service: Customer reviews of NFM are generally positive, especially regarding the knowledgeable staff and no-pressure sales approach. However, some reviews note that with such high volume, delivery wait times and service resolution can lag (one report scored NFM below average on delivery timeliness and issue resolution). On the upside, the store offers on-site pickup and a sprawling showroom with staff designers to assist, ensuring a good in-store experience.
Delivery & Returns: NFM provides statewide delivery (often servicing all of Texas within days). It has a robust delivery operation given its warehouse size, but peak demand can cause delays. The store’s return policy is standard (usually 30 days for most items), and they handle manufacturer warranties. Customers appreciate that many items are in-stock for immediate pickup or quick delivery due to the on-site warehouse.
Locations & Accessibility: While NFM has only one Texas location, it’s a destination store at Grandscape in The Colony. Shoppers from Houston, Austin, or San Antonio often make the trip or shop online because of the selection. The online store also complements the physical showroom, and NFM’s large logistics network supports delivery to far-flung Texas towns. If you can visit in person, plan to spend hours exploring – it’s that big.
Standout Features: Nebraska Furniture Mart is legendary for its scale and variety, often described as “10 football fields” of furniture. You can furnish an entire home – living room, bedroom, office, patio – in one visit. Besides furniture, it sells electronics and appliances, so it’s ideal for one-stop home shopping. This breadth, combined with solid prices and generally good service, makes NFM a top-ranked choice, especially for those who want maximum options and value under one roof.
2. Star Furniture
Overview: Star Furniture is a Texas institution with a history dating back to 1912. Headquartered in Houston and now part of Berkshire Hathaway, Star has grown to multiple locations in Houston, Austin, San Antonio, and Bryan/College Station. It has built a reputation for quality furnishings and customer service over more than a century, making it a trusted household name. Star positions itself toward the mid-to-high end, offering stylish pieces and top brands along with personalized in-store design assistance.
Customer Reviews & Ratings: Star Furniture enjoys strong customer reviews, often citing helpful sales consultants and a no-pressure experience. Its longevity in Texas is itself a testament to customer satisfaction. Many shoppers return for multiple purchases over the years, appreciating the store’s consistency in quality and service. The company’s Better Business Bureau ratings are positive, and any issues are usually addressed by local management promptly, which boosts confidence.
Product Variety & Quality: The store carries a broad range of trusted name brands – for example, Thomasville, Bernhardt, La-Z-Boy, Natuzzi, Broyhill, and more – which speak to the quality of its inventory. From solid-wood bedroom sets to genuine leather sectionals, Star emphasizes well-crafted products that last. Style-wise, it covers traditional, contemporary, and transitional looks. While the selection is not as vast as a mega-store, Star’s curated assortment across living, dining, bedroom, and decor means most shoppers will find options for their taste. Plus, they offer custom-order upholstery and an array of mattresses, rugs, and accessories to complete your room.
Price Range & Affordability: Star Furniture pricing is mid-range to upscale, reflecting the higher quality brands it carries. You can find affordable pieces (especially during sales or in their clearance/outlet section), but much of the merchandise is priced above budget-store levels. That said, Star provides good value – the furniture tends to be durable, and they frequently run promotions (like seasonal sales or package discounts) that can make a higher-end piece more attainable. For what you get in longevity and design, customers generally feel the prices are justified. Financing plans are available to help with larger purchases.
Customer Service Experience: One standout aspect is Star’s customer service and complimentary in-store design services. Each showroom has design consultants who will help you plan your space and coordinate pieces at no extra charge, a big plus if you’re not sure how to pull a look together. Shoppers often praise the friendly, low-pressure sales staff who are knowledgeable about products. Delivery crews are typically professional and careful. If issues arise (wrong piece, damage, etc.), Star has a local customer care team to resolve them. This personal, Texas-friendly service ethos is part of Star’s enduring success.
Delivery & Return Policies: Star Furniture offers delivery across their store regions (often with their own fleet). Delivery is usually prompt, with many customers noting on-time arrivals and courteous setup. They also allow in-store pickup from their warehouses if you prefer. Returns and exchanges must typically be made within a few days of delivery for stock furniture (custom orders may be final sale), and Star’s team works with customers to address any product defects or dissatisfaction. Their policies are customer-oriented, albeit with reasonable restocking fees on some returns.
Store Locations & Availability: Multiple showrooms in major Texas metros make Star fairly accessible: e.g., four Houston-area stores (including Richmond and Katy), two in Austin, one in San Antonio, and one in Bryan. This footprint means you can experience Star’s furniture in person in most big cities (and delivery extends beyond those). Each store is large, showing full room settings and a broad inventory. Star’s website also allows online browsing of collections, with options to ship to areas near their stores.
Specialty & Standout Features: Star’s specialty is combining Texas heritage with modern service. Being in business over 100 years, they’ve furnished generations of Texans’ homes. They offer a refined shopping experience – attractive galleries, design help, and top-notch brands – without the pretension. It’s equally suitable for someone investing in a statement luxury piece or a new homeowner looking for a quality starter sofa. Their ability to cater to both ends of the market (mid-range and high-end selections) sets them apart. In short, Star Furniture shines for those who value quality, tradition, and attentive service when shopping for home furnishings.
3. Ashley HomeStore
Overview: Ashley HomeStore (often just “Ashley”) is North America’s #1 home furniture retailer, and Texas is its stronghold with over 50–65 locations statewide. Chances are, if you live in Texas, you’re within a short drive of an Ashley showroom. This ubiquity, combined with Ashley’s broad range of styles and affordable selections, makes it a go-to for many families. Ashley HomeStores sell the Ashley Furniture line – a huge catalog of living, dining, bedroom, and decor items – known for stylish design at accessible prices. In Texas, Ashley stores are often large, modern and located in major shopping centers, providing convenience along with variety.
Customer Reviews & Ratings: Customer experiences at Ashley can vary by location (since some stores are corporate-owned and others are franchises). Generally, shoppers appreciate the value-for-money aspect – you get a decent product without overpaying – and the trendy looks of Ashley’s designs. Many Texas customers note finding exactly the style they wanted at a price they liked. On the downside, because Ashley is high-volume, some stores have mixed reviews regarding delivery scheduling or durability of certain pieces. Overall, ratings hover around average to above-average for retail furniture; the brand trust is strong given Ashley’s longstanding presence. The convenience of so many locations and online/in-store integration also boosts customer satisfaction.
Product Variety & Quality: Ashley offers a vast catalog covering many styles, from contemporary sectionals and rustic TV stands to traditional dining sets. Whether you prefer a chic farmhouse look or a sleek modern vibe, Ashley likely has a collection for it. The quality is generally good for everyday home use – they use a mix of solid wood, veneers, engineered wood, and fabrics that balance durability with cost. It’s not ultra-luxury furniture, but for the price point the craftsmanship is fair and improving. Notably, Ashley designs their products in-house, so the aesthetics are cohesive and current with trends (think neutral color sofas, multi-functional storage pieces, etc.). For many Texans, Ashley hits the sweet spot between style, quality, and cost.
Price Range & Affordability: Affordability is one of Ashley’s strongest suits. The brand’s philosophy is to make stylish furniture attainable, so prices are typically in the low-to-mid range for each category. For example, you might find sofas in the $500–$1000 range, queen beds under $800, and decorative accents under $100. They also have higher-end lines (like solid-wood bedroom sets) that can run more, but overall Ashley is budget-friendly. Frequent sales, package discounts (room bundles), and financing deals (often 0% interest for X months) make it easy to furnish a home without breaking the bank. This value focus has helped Ashley become the largest furniture retailer, as noted – by 2006 it was already the fastest-growing chain and top-selling furniture brand worldwide.
Customer Service Experience: Ashley HomeStores strive to offer a pleasant shopping experience – stores are family-friendly (expect free coffee and maybe cookies, plus a laid-back browsing environment). Staff are typically helpful in guiding you through options, though some locations can get busy on weekends. Delivery is usually offered (sometimes free or discounted during promotions), and assembly can be included. Because of the number of stores, service quality can differ; however, Texas Ashley stores generally aim for quick resolution of issues via their customer care lines or in-store teams. Another convenience: Ashley has a storefront on Amazon and robust online shopping, so customers can read reviews and purchase online if they prefer. Many Texans use a hybrid approach – see items in person at Ashley, then order online or vice versa. This flexibility in service (online, phone, in-person) is a plus.
Delivery & Return Policies: Ashley’s delivery times depend on stock – many items are readily available, but some special orders can take weeks. Texas stores often stock popular pieces locally for faster delivery. They offer in-home delivery and setup for a fee, with careful handling. Ashley’s return policy allows returns within a few days of receiving the item (usually 3 days for a full refund, minus delivery fees, unless defective). Exchanges for damage or warranty issues are handled promptly; Ashley has its own warranty on products and sells protection plans as well. One thing customers like is that Ashley’s network of distribution centers in Texas means you’re often getting furniture delivered from within the state, speeding up turnaround.
Store Locations & Availability: With 65+ locations across Texas (as of 2024), Ashley easily has the widest physical presence of any furniture retailer in the state. Major cities have multiple showrooms (e.g., Houston area has ~10, DFW has several, San Antonio, Austin, plus stores in mid-sized cities like Corpus Christi, Lubbock, Midland, McAllen, etc.). This widespread availability means urban and rural customers alike have access. The large number of stores also translates to robust inventory and clearance outlets. Essentially, Ashley is everywhere – a key reason it ranks high, as availability and convenience are criteria we considered.
Specialty & Standout Features: Ashley’s specialty is being the “something for everyone” store. It covers all styles (contemporary, traditional, rustic, urban loft, kids’ furniture, even outdoor patio sets) and all budgets except ultra-high-end. It’s especially popular with first-time homeowners and families – you can furnish an entire room relatively affordably and get a coordinated look (Ashley often sells matching sets and decor). The brand also focuses on lifestyle, with collections that make it easy to visualize a complete room. While it may not have the bespoke quality of a luxury boutique, Ashley HomeStore delivers on reliability, selection, and value, which lands it solidly among Texas’s best furniture retailers.
4. Rooms To Go
Overview: Rooms To Go (RTG) is another major chain with a strong Texas footprint (over 60 stores statewide). Founded in 1990, RTG revolutionized furniture retail with the idea of selling entire room packages to save customers time and money. Walk into a Rooms To Go, and you’ll see fully furnished living rooms, bedrooms, and dining rooms on display – each designed to coordinate. The idea is you can buy the whole room (sofa, loveseat, tables, lamps, rug, etc.) in one go, often at a discounted package price, or pick individual pieces. This concept has made RTG especially popular with those furnishing a new home or anyone who finds decorating daunting. In Texas, Rooms To Go stores are big, bright, and family-friendly, often accompanied by separate Rooms To Go Kids showrooms for children’s furniture.
Customer Reviews & Ratings: Texans generally give Rooms To Go positive marks for convenience and value. Many reviews highlight the ease of choosing a complete set and appreciating the “what you see is what you get” approach. The ability to get furniture quickly (RTG keeps large stock for fast delivery) is frequently praised – for instance, if you need a living room setup by next week, RTG can likely make it happen. On the flip side, some customers note that the durability of certain budget pieces isn’t top-of-the-line (trade-off for the low price). Overall, RTG’s ratings are above average for price satisfaction and delivery speed, and about average for product quality. The chain’s long success (third largest U.S. furniture retailer as of 2015) suggests a solid reputation.
Product Variety & Quality: While RTG curates room vignettes, there is still a wide variety available. Styles tend toward clean, contemporary designs and casual traditional – think comfy sectional sofas, upholstered headboards, and 5-piece dining sets in popular finishes. They cover all main furniture categories and decor. Quality is mid-range: pieces are designed to look good and hold up for several years of normal use. Materials are often cost-conscious (wood composites with veneers, reasonably durable fabric upholstery, etc.). However, RTG also carries some higher-end lines (and their in-house Cindy Crawford Home collection, for example) that bump up the quality. The key is they balance quality with affordability, aiming for “good enough” durability that satisfies most buyers. If you’re gentle on your furniture or on a budget, RTG quality should serve you well; heavy use households might opt for their slightly pricier options or the extended warranty.
Price Range & Affordability: Affordable, bundled pricing is RTG’s hallmark. The slogan from their founding was literally: “Buy the piece, save a little. Buy the room, save a lot!”. You’ll find very competitive prices, especially on multi-item packages – e.g., a 7-piece living room (sofa, loveseat, tables, lamps) for what some sofas alone cost elsewhere. This appeals to budget-conscious shoppers. Even sold separately, individual items are usually budget to mid-priced. RTG leverages its large scale to keep costs low, and they frequently advertise $0 down or low monthly payment finance deals. It’s quite feasible to furnish several rooms at RTG for under $3000 total, which is a big draw. They also have an “outlet” section in many stores or online for clearance deals. In summary, Rooms To Go is one of the most wallet-friendly options while still offering new (not used) furniture.
Customer Service Experience: Rooms To Go positions itself as a hassle-free experience. Sales reps are available but generally allow you to browse the styled rooms at your leisure (lots of customers enjoy just wandering for inspiration). If you decide on a set, the purchase process is streamlined. Delivery is a standout: RTG has a reputation for fast delivery – often within a week or even a few days for in-stock items, which most of their showcased packages are. Many Texas customers have noted the quick turnaround from store visit to furniture in home. The delivery teams are typically professional; assembly is included for larger items. In terms of after-sales, RTG offers a service plan and is responsive if there are defects (they’ll replace or repair promptly). One limitation is customization – unlike some stores, RTG sells items mostly as shown (you can’t special order a different fabric on that sofa, for example). But this is part of how they keep it simple and quick. Overall, service is efficient and geared toward speed and convenience.
Delivery & Return Policies: Delivery is where RTG excels. They operate regional distribution centers in Texas that keep the inventory ready to go. Delivery fees are reasonable, and sometimes promotions make it free or reduced. Because items are often in-stock, you won’t wait long. RTG will schedule a delivery window and tends to hit their marks; it’s not uncommon for Texas buyers to get next-day delivery if the timing works out. As for returns, Rooms To Go’s policy is a bit stricter: they typically discourage returns once delivered unless there’s a problem (since you likely saw the set in store exactly as it is). They do allow cancellations or changes up until shortly before delivery. If something truly doesn’t work in your space, they may work with you on an exchange, but usually with a restocking fee. Defective items are of course taken back or swapped at no charge. It’s best to be sure of your choice (measure your rooms, etc.), but the consistent showroom-to-home representation means surprises are rare.
Store Locations & Availability: Rooms To Go has dozens of Texas locations – more than 60 – second only to Florida in their network. You’ll find RTG stores in all major metro areas: multiple in Houston and Dallas–Fort Worth, Austin, San Antonio, as well as cities like El Paso, Corpus Christi, Lubbock, Beaumont, Waco and more. Many suburbs have their own RTG. This widespread presence, along with some standalone Rooms To Go Kids and RTG Patio stores, ensures you can easily find a showroom to visit. Because each store displays a huge portion of RTG’s lineup, availability is high – you’re likely taking home (or receiving) exactly what you saw. Also notable: they are typically open 7 days a week and into evening hours, accommodating busy schedules.
Specialty & Standout Features: Rooms To Go’s specialty is the “whole room” concept and speed. It’s perfect if you want a fully furnished look with minimal effort – just pick a room style you like and get all the pieces together. They’ve essentially pre-coordinated the design for you. This is a big help for those not comfortable mixing and matching furniture on their own. Additionally, RTG is great for time-sensitive situations (e.g., moving into a new house and needing furniture ASAP) due to their fast delivery. Their focus on affordability means they cater to the broad middle market, including first-time buyers. In Texas, where new homes are plentiful and often larger, RTG helps fill those spaces quickly and attractively. While style enthusiasts might prefer more eclectic sourcing, Rooms To Go delivers simplicity and value – and that definitely earns it a top spot among Texas furniture retailers.
5. Gallery Furniture
Overview: Gallery Furniture is a Houston legend that has earned national fame thanks to its charismatic owner “Mattress Mack” (Jim McIngvale) and a decades-long track record of community involvement and customer-first policies. With three Houston-area showrooms, Gallery Furniture might be smaller in footprint than some chains, but it ranks among the very best for its luxurious selection and outstanding customer experience. This store carries a broad range of furniture – from everyday affordable pieces to high-end solid wood sets – all curated in beautifully merchandised showrooms. What truly sets Gallery apart is their motto of fast, same-day service: buy it today, enjoy it tonight. Houston customers know that Gallery Furniture will often deliver within a few hours of purchase, a promise virtually unheard of elsewhere.
Customer Reviews & Ratings: Gallery Furniture enjoys stellar customer reviews and loyalty. It’s not uncommon to see 5-star reviews raving that “this is the best place to go for ALL your furniture needs” and praising the no-pressure sales approach. Many Texans have stories of Gallery Furniture going above and beyond – whether it’s staying late to accommodate a shopper or using their trucks to rescue people during Houston floods (which actually happened). The store’s reputation was cemented during events like Hurricane Harvey, when Mattress Mack opened the showroom as a shelter for victims. Such community care translates into trust and goodwill that you feel as a customer. People routinely mention friendly staff, knowledgeable assistance, and a fun, family-friendly atmosphere (the flagship store even has exotic animals and a playground to entertain kids). In terms of ratings, Gallery Furniture is consistently at or near the top in Houston for furniture stores, often cited for its “best customer service” and overall shopping experience.
Product Variety & Quality: Despite having only a few locations, Gallery Furniture offers a massive selection across styles and budgets. Their showrooms are truly expansive emporiums showcasing everything from inexpensive ready-to-assemble pieces to top-grain leather sectionals and solid wood dining sets. If you’re looking for a luxurious sofa or a one-of-a-kind accent chair, Gallery often has unique, high-quality pieces (some made in Texas, others sourced from premium national brands). At the same time, you can find affordable options and great deals, especially on mattresses (hence the owner’s nickname). Quality is a focus – Gallery prides itself on carrying well-built furniture that lasts, and they highlight items made with real wood, genuine leather, and durable fabrics. Styles range from traditional ornate designs to modern and transitional looks. Essentially, Gallery buyers choose items with the Houston customer in mind: stylish, often a bit larger scale (to suit Texas homes), and built to handle daily use. You might pay a little more for some pieces here, but many will say it’s worth it for the longevity and service.
Price Range & Affordability: Gallery Furniture covers a wide price spectrum. They are not a discount outlet by identity, but they do have plenty of moderately priced furniture suitable for middle-class budgets. You’ll find competitively priced living room sets and bedroom packages, as well as ultra-premium handcrafted pieces with premium price tags. The store frequently runs promotions (for example, famous refund or free furniture deals tied to local sports victories). Moreover, they offer financing and even layaway. Because of the high level of service and quality, prices might be slightly higher on comparable items than at a big-box chain – but the value is in what comes with the price (immediate delivery, service, etc.). Many customers feel the slight premium is justified by the convenience and support Gallery provides. Plus, if you catch one of their warehouse sales or clearance items, you can snag excellent deals. In summary, you can shop at Gallery whether you’re on a tight budget or looking to splurge; they truly have “something for everyone” with transparent pricing.
Customer Service Experience: This is where Gallery Furniture is practically unbeatable. The staff famously greet customers with a warm welcome and genuinely aim to help find what you need – no pushy tactics. Same-day delivery is a cornerstone: as their site and ads proclaim, if you buy by a certain time, they’ll get it to you that day (for Houston-area locations). Customers consistently marvel at this speed, recounting furniture arriving at their home just hours after purchase, fully assembled and placed where they want. The delivery crews are Gallery employees (not third-party), known for professionalism and courtesy. Assembly and cleanup of packaging is handled for you. If any issue arises, Gallery’s team fixes it fast – they might even send a replacement that very day. Returns and exchanges are handled on a case-by-case basis with the goal of your satisfaction; the store’s philosophy is very much “the customer is always right.” Additionally, Gallery offers services like custom ordering on some items, and their salespeople are quite knowledgeable about furniture construction and design, providing guidance as needed. The store is also open 7 days a week, 365 days a year (yes, even holidays), reflecting their commitment to being available when customers need them.
Delivery & Return Policies: As noted, delivery is exceptionally fast and reliable. Gallery Furniture delivers the same day (for purchases made by a certain afternoon cutoff) is a major differentiator. They also deliver outside Houston (often next-day or within a few days across Texas). In fact, they offer nationwide delivery within about a week, so even if you’re in Dallas or Austin, you can order from Gallery. Returns: while Gallery doesn’t advertise an overly lenient return policy, they handle returns if you’re unsatisfied. Typically, if a piece doesn’t fit or you change your mind, they’ll work with you on an exchange or store credit. Their goal is to ensure you love your furniture. Because they emphasize choosing the right item with help in-store and delivering it flawlessly, returns are not common. They do have a service department to handle any warranty repairs, often sending technicians to your home if needed.
Store Locations & Availability: Gallery Furniture currently has three locations in the Houston area: the flagship on North Freeway (I-45), a large store in Richmond, and one in Cypress. All locations offer the same core services and selection standards. For those outside Houston, Gallery’s robust online presence allows you to shop and arrange delivery, but physical visits would require a trip to Houston. Nevertheless, due to their statewide (and even national) delivery, availability isn’t limited to Houston – many Texans order from Gallery online. Still, being regionally concentrated means it’s most popular in southeast Texas. Each showroom is an experience in itself, open spacious layouts with lots of inventory to see and often fun extras (like exotic birds or monkeys in the North Freeway store’s mini indoor zoo).
Specialty & Standout Features: Gallery Furniture’s biggest standout is its legendary commitment to customers. Their slogan could well be “Customers For Life,” as they focus on making you a lifelong patron through exceptional service. Specialty-wise, they excel in luxury and solid-wood furniture; for example, they have a “Texas Made” collection with solid wood tables and hand-crafted pieces. They also specialize in mattresses, carrying top brands with comfort guarantees. Another unique aspect is the community feel – shopping at Gallery can feel like supporting a local institution (they are very locally owned and proud of it), and Mattress Mack’s frequent presence on the showroom floor exemplifies this personal touch. Lastly, where most furniture stores take weeks to deliver, Gallery’s same-day delivery guarantee is a game-changer for customers who need furniture in a pinch. All these factors combined make Gallery Furniture one of the best furniture stores in Texas, especially for those prioritizing service and speed.
6. IKEA
Overview: IKEA hardly needs introduction – the Swedish furniture giant operates five stores in Texas (Houston, Frisco, Grand Prairie, Round Rock, and Live Oak/San Antonio), and has become synonymous with affordable, modern furnishings. For Texans on a budget or anyone who enjoys contemporary Scandinavian design, IKEA is a staple. The stores are enormous (warehouse-style), where customers can browse room displays showcasing IKEA’s flat-pack furniture and then pick up items in ready-to-assemble boxes. IKEA’s concept is unique: you typically do the final assembly yourself, which lowers costs, but in return you get stylish designs at rock-bottom prices. They also double as home goods stores, selling kitchenware, decor, and even food. IKEA brings a distinctly European flavor to Texas’ furniture scene, emphasizing function, simplicity, and sustainability in design.
Customer Reviews & Ratings: IKEA tends to have a loyal customer base, especially among students, young professionals, and budget-conscious families. Reviews often highlight the excellent value for money – customers are pleased to find a chic TV stand or comfy armchair for a fraction of what it might cost elsewhere. The in-store experience (complete with a café serving Swedish meatballs) is generally enjoyable for shoppers who make a day of it. There are, of course, common gripes: the assembly process can be a hurdle for some, and occasionally items go out of stock due to high demand. However, overall ratings for IKEA Texas stores are strong, particularly for product design and price. Many appreciate the eco-friendly aspects of IKEA products and the company’s transparent materials sourcing. Customer service is available but more hands-off (since IKEA is more DIY in nature). Online, IKEA’s products receive thousands of reviews, giving buyers confidence in popular items. In short, Texans view IKEA favorably as the go-to for affordable, stylish furnishings – reflected in its status as the world’s largest seller of furniture by volume.
Product Variety & Quality: IKEA’s product range is extensive yet focused on modern style. They offer everything from sofas, beds, and dining sets to office furniture, lighting, textiles, and kitchen cabinets. If you like clean lines, minimalist or contemporary designs, IKEA has you covered. Their furniture is engineered to be inexpensive and efficient – often made of composite wood with veneers or laminates, or solid wood in simpler forms, combined with metal or plastics. Quality-wise, IKEA pieces are generally durable for the price, but not heirloom-grade. They excel in functional design – many pieces have built-in storage or multi-use features (e.g., sofas with storage chaise, modular shelving systems). Because you assemble items, hardware and instructions are included and are usually straightforward (though larger assemblies might need two people). One strength is consistency: that Billy bookcase or MALM bed you buy will look and function as expected, and replacement parts or add-ons are available if needed. Additionally, IKEA constantly updates its designs and collaborates with designers to keep the lineup fresh and trendy each year. While you won’t find ornate traditional styles here, you will find an impressive variety of colors and configurations in a modern aesthetic, all under one brand.
Price Range & Affordability: Low prices are IKEA’s claim to fame. The company philosophy is “democratic design” – deliver form, function, quality, and sustainability at low cost. For example, you can furnish an entire bedroom (bed frame, mattress, dresser, nightstands) for a few hundred dollars if you go with IKEA’s entry-level lines. Even their higher-end series (like solid wood dining tables or plush sofas) are often half the price of competitors. Part of how they achieve this is selling items unassembled and in flat boxes (which reduces production and transport costs) and having customers handle transport from store and assembly themselves. If you’re willing to put in a little elbow grease, the savings are substantial. They also have tiered options – super budget lines for tightest budgets, and more premium lines (still well-priced) if you want better materials. On top of already low prices, IKEA has seasonal sales and family membership discounts. In Texas, shopping at IKEA is commonly seen as the economical choice for furnishing apartments, dorms, and starter homes, though even upscale homeowners mix in IKEA’s simple pieces for practicality.
Customer Service Experience: IKEA’s model is self-service, meaning you won’t have a personal sales rep walking you through the store. Instead, showrooms are self-guided with tags on items indicating where to find them in the warehouse section. However, IKEA staff are around if you need help or have questions – and they have specialized staff in areas like kitchen design or wardrobe planning to assist with big projects. The checkout is more like a big retail store or supermarket. For many, this “browse at your own pace” experience is liberating; for others unused to it, it can be a bit of a workout (the stores are huge and laid out in a one-way maze). The stores do provide shortcuts and maps. Customer service after purchase includes an in-house returns desk – IKEA’s return policy is quite generous (typically 180 days with receipt), since they want customers to be happy even if a product didn’t work out. They also offer delivery (for a fee) and assembly services via partners if you don’t want to DIY. In terms of the sales experience, expect a more casual, no-pressure vibe. One notable service aspect is childcare (Smaland play area) in store – parents can drop off kids to play while they shop, which is a big plus. IKEA’s Texas stores also handle large crowds well, especially on weekends, and employees are usually friendly and efficient.
Delivery & Return Policies: As mentioned, IKEA has a very lenient return policy – you can return or exchange unused merchandise within 180 days (6 months) in most cases, as long as you have proof of purchase. Even assembled items can often be returned, which is quite forgiving. They also accept returns with some packaging missing, though ideally you keep the box until you’re sure. This is great if a product doesn’t meet your expectations or fit right. For delivery, IKEA offers home delivery for a flat fee (which varies, often $49-$99 depending on distance and size) or now even smaller item parcel shipping. In Texas, if you live within a certain radius of the store, you can schedule delivery relatively quickly. However, unlike local stores, IKEA’s delivery might take a week or two if items aren’t immediately available at a closer warehouse. Many shoppers simply rent a truck or use their own vehicle to take boxes home same-day to avoid fees and wait. IKEA’s website also allows ordering online for delivery, covering areas even far from the stores (handy if you’re in West Texas, for instance, though expect shipping costs). Assembly service can be arranged at extra cost if needed. On balance, while IKEA’s core model is pick-up-yourself, they do provide the convenience options for those who prefer it.
Store Locations & Availability: Texas has 5 IKEA stores located strategically: Houston, near Dallas (Frisco and Grand Prairie), Austin area (Round Rock), and San Antonio area (Live Oak). This covers a large portion of the population. Shoppers in cities like El Paso or Lubbock don’t have a local IKEA, but many make pilgrimages to the nearest store or order online. The availability of products is generally good; each store keeps a large stock, and you can check online if something is in stock at your location before heading there. Sometimes popular items sell out temporarily, but IKEA is pretty quick at restocking given their global supply chain. The five Texas IKEAs serve as regional hubs – each is usually bustling on weekends with people coming from smaller towns to load up. All stores have similar offerings including the showroom, self-serve warehouse, market hall for smaller goods, a restaurant, and a Swedish food market.
Specialty & Standout Features: IKEA’s specialty is modern, functional design for a fraction of the cost of other furniture stores. Their products are often space-saving (great for apartment living or maximizing storage) and customizable (many series come with interchangeable parts or add-ons). Another key feature is IKEA’s strong focus on sustainability. The company has made efforts to use renewable and recycled materials; by 2021, 99.5% of the wood IKEA uses is either recycled or certified by the Forest Stewardship Council (FSC), and they aim for energy-efficient manufacturing. This appeals to eco-conscious consumers. Additionally, IKEA provides a whole-home solution beyond furniture – you can outfit your kitchen, organize your closets, decorate your living room, all in one trip, and know the pieces will aesthetically harmonize. The shopping experience itself is a bit of an adventure, almost iconic (complete with those meatballs and lingonberry jam). In Texas, IKEA fills a niche for affordable furnishings that’s hard to beat, making it a top choice for budget-friendly and stylish furniture shopping.
7. Bel Furniture
Overview: Bel Furniture is a homegrown Texas furniture retailer that has rapidly expanded to become one of the state’s fastest-growing furniture chains. With 20 showrooms across Texas (primarily in Houston and South Texas, with recent expansion into San Antonio, the Valley, and more), Bel offers a wide selection of household furniture at very competitive prices. The company is known for its Texas Home Collection, a line of furniture that is handcrafted in Texas for Texans. Bel Furniture positions itself as an affordable alternative to higher-priced stores, often running big sales and promotions. It’s a family-owned enterprise that prides itself on cutting out middlemen and sourcing directly from manufacturers, resulting in savings for customers. If you’re looking to support a Texas business while scoring a great deal on furniture, Bel Furniture is a top contender.
Customer Reviews & Ratings: Bel Furniture generally garners positive reviews for its budget-friendly pricing and helpful staff. Shoppers appreciate the no-frills approach to getting solid furniture at low cost. Many reviews from Houston and other markets highlight friendly salespeople who aren’t overly pushy, and a straightforward sales process. The chain has built a loyal customer base by focusing on satisfying local tastes – for example, including rustic and traditional pieces popular in Texas homes. Some customers note that delivery and customer service have improved over the years as Bel has grown. There may be occasional issues (as with any retailer) such as a delayed item, but overall, the sentiment is that Bel offers excellent bang for your buck. Ratings typically reflect satisfaction with value; for instance, a nice wood bedroom set at Bel might cost half of what it does elsewhere, which customers certainly notice. Being locally based, Bel also tends to respond to customer feedback directly and make things right, which helps its reputation.
Product Variety & Quality: Bel Furniture provides a comprehensive range of home furnishings – you can shop for living room, dining room, bedroom, office, and more. They carry everything from large sectionals and recliners to kids’ bunk beds and mattresses. The variety is impressive given their value focus: you’ll find contemporary styles, traditional designs, and casual pieces. One unique aspect is the Texas Home Collection, featuring furniture made in Texas (often solid wood items like bed frames, tables, etc.) that appeal to those looking for durability and a touch of local craftsmanship. Quality-wise, Bel balances affordability with decent construction. Many pieces are made of wood solids and veneers (rather than all composite), and upholstery options include durable fabrics and some leathers. While Bel’s ultra-cheap promotional items might be simpler in build, much of their inventory is comparable in quality to national mid-range chains. They also stock name-brand mattresses and some national furniture brands alongside their own lines. The breadth of selection means shoppers in different style camps can find something – whether it’s a chic modern sofa or a traditional Texas-style oak dining set. For a regional chain, Bel’s ability to cover multiple design preferences is a strong suit.
Price Range & Affordability: Affordability is Bel Furniture’s strong point. The chain markets itself on value – their slogan could well be “Quality furniture at unbeatable prices.” Because they source directly and control their supply chain, Bel often undercuts competitors on similar items. For example, a fully loaded reclining sofa set might be hundreds less at Bel. They frequently advertise package deals (like a complete bedroom set for one low price) and volume discounts (e.g., buy more, save more). Additionally, Bel runs major holiday sales and even giveaways. Financing deals (like no-interest plans) are available to make purchasing easier. In general, if you have a tight budget, Bel is a must-see – you’re likely to furnish a room for less here than at many other top stores. Despite the low prices, the company insists you’re not sacrificing quality, highlighting that their pieces are built to last and even handcrafted locally in some cases. This approach of “affordable quality” has earned Bel Furniture a solid reputation among value-seeking Texans.
Customer Service Experience: Bel Furniture, being a family-run and Texas-focused business, emphasizes friendly service. The sales staff often strike shoppers as more laid-back and sincere in wanting to help you find the right piece within your budget. There’s usually less corporate formality compared to national chains – for instance, a willingness to negotiate or find an extra discount if it seals the deal and makes the customer happy. Bel offers immediate pickup for many items (from their warehouse) or reasonably quick delivery. Delivery services typically include assembly, and the crews are efficient. If an item is not in stock, Bel has been known to provide loaner furniture in some cases or expedite orders, which is a nice touch. They also have a next-day delivery guarantee for in-stock items within certain distances. As for returns, Bel adheres to standard policies (return within a set short window if unused), but they often work with customers on exchanges or fixes to ensure satisfaction. Being a growing chain, they are investing in improving the customer service infrastructure, but the hometown helpful vibe remains. Many customers mention specific employees by name in reviews – a good sign that the personal connection is there.
Delivery & Return Policies: Bel Furniture offers next-day delivery within a 50-mile radius of their main distribution center in Katy, TX for orders placed before 2 PM. This quick delivery promise is a huge plus for those in the Houston area and vicinity. For other locations, delivery is still prompt (usually a few days to a week). They also allow customers to opt for self-pickup at their warehouses if you have the means – in such cases, they ask that you inspect the item before leaving, which is sound advice. The return policy is customer-friendly: if something’s wrong upon delivery, they fix or replace it. If you simply don’t like an item, they typically allow returns or exchanges within a few days (policies may vary by item type). Because their focus is low prices, they prefer to avoid returns if possible by helping you make the right choice upfront. However, they won’t leave you with a defective piece – they have warranties and will service items as needed. Bel also has a protection plan available for purchase on furniture, which covers accidental damage beyond the manufacturer warranty. In summary, delivery is fast and returns are handled with care – pretty impressive for a value-based store.
Store Locations & Availability: Bel Furniture has 20 stores across Texas. The heart of their presence is Greater Houston, where they have numerous showrooms plus an outlet center. They’ve expanded to places like San Antonio (one big showroom there), the Rio Grande Valley (McAllen area), Beaumont, Del Rio, and others. This widespread growth means more Texans can visit a Bel store in person. Each showroom is sizable, displaying a large portion of their merchandise. In areas where they’re new, Bel often quickly gains traction thanks to aggressive advertising and word-of-mouth about their prices. With 20 locations and counting, availability of products is good – the company’s multiple warehouses keep items flowing to stores. If one location is out of a certain piece, they can often transfer it from another. Additionally, Bel has online shopping on their website with delivery options, extending their reach to Texans not near a showroom.
Specialty & Standout Features: Bel’s specialty is being a Texas-centered, value-driven retailer. Two things stand out: their Texas Home Collection, which showcases locally made, solid-wood furniture (giving a sense of Texas pride and often superior sturdiness), and their direct sourcing model, which cuts costs. They effectively bring wholesale prices to the public by sourcing straight from manufacturers and even manufacturing some items themselves. This is relatively unique among retailers of their size. It means customers get lower prices and often see designs that are exclusive to Bel. Style-wise, Bel tends to have a lot of family-friendly furniture – big comfy couches, durable dining sets – ideal for everyday living. They also don’t shy away from classic Texas tastes like rustic farmhouse pieces or oversized sectionals that suit larger homes. If you’re decorating on a budget, Bel is a standout because you can achieve a stylish, complete look without overspending. They truly cater to the “furnish your whole home for less” niche while still aiming for quality that they can stand behind. That combination of local focus, affordability, and surprisingly wide selection is what lands Bel Furniture among the top furniture stores in Texas.
8. Living Spaces
Overview: Living Spaces is a relatively new entrant to Texas (first arrived in 2018) but has quickly made an impact with its massive, modern showrooms and expansive selection. Originating from California, Living Spaces now operates several locations in Texas: notably in the Austin area (Pflugerville), San Antonio area (Cibolo), the Dallas–Fort Worth area (Fort Worth and Grand Prairie/Arlington), and the Houston area (Humble). These stores are huge – for example, the Pflugerville store near Austin spans over 500,000 sq. ft. – and they combine the breadth of a warehouse store with the style of a design center. Living Spaces offers a trendy assortment of furniture in a range of styles, with an emphasis on on-trend designs at affordable prices. They also integrate technology and convenience (you’ll find touchscreens in-store and a user-friendly website). In a short time, Living Spaces has become a go-to in Texas for those seeking a contemporary shopping experience with lots of choices.
Customer Reviews & Ratings: Customers have responded positively to Living Spaces in Texas. Reviews often highlight the beautiful store layouts and extensive inventory – many are amazed at the size and number of options on display. Shoppers feel it’s easy to find something that fits their style, whether that’s a mid-century modern sofa or a rustic coffee table. Another frequently praised aspect is the transparent pricing and tags that clearly show dimensions and features, helping customers make informed decisions. Living Spaces also scores well on customer service; staff are available but not overbearing, and many are trained designers who can provide input if asked. With thousands of reviews across their Texas stores, they maintain a high average rating (often 4+ stars). People love the in-stock availability – what you see is often in the back ready to go – and relatively quick delivery. A few negative points that occasionally pop up are related to delivery hiccups or wait times for custom orders, but these are a minority. Overall, Living Spaces has swiftly earned a reputation for quality and customer satisfaction, reflected in its strong reviews and repeat customers.
Product Variety & Quality: Living Spaces carries a vast assortment of furniture styles, aiming to be a one-stop shop for every room. They cover living, dining, bedroom, kids’ furniture, office, outdoor, and decor. Styles range widely: you’ll see sleek modern sectionals, classic tufted sofas, industrial-chic media consoles, farmhouse dining tables, and more. This breadth means whether your taste is minimalist or traditional, you’ll find options. The quality is solid mid-range – Living Spaces balances trendiness with durability. Many pieces are their own designs or exclusive collections, often made with solid woods, kiln-dried frames, and performance fabrics, which is impressive at their price points. They also carry name-brand mattresses (Tempur-Pedic, etc.) and some designer collabs (they’ve partnered with Magnolia Home by Joanna Gaines, for instance, bringing in that popular line). What’s notable is that most items on the floor are available for immediate purchase – they have large on-site warehouses. This means the quality you inspect is what you get; there’s less of the unknown of ordering from a catalog. They also offer custom upholstery on certain frames with a relatively quick turnaround. In terms of trend, Living Spaces tends to have the latest looks – it’s a place you can find that trendy “cloud” sofa or a modern platform bed with USB chargers. Quality might not be luxury heirloom, but it’s definitely above bargain store grade, making it a sweet spot for many shoppers who want stylish furniture that will last a reasonable number of years.
Price Range & Affordability: Affordable style is a motto you might associate with Living Spaces. Prices are generally in the low-to-mid range for the designs they offer. For example, you might find a chic sofa for under $1000, a solid wood dining table for under $800, or a complete queen bedroom set for well under $2000. They certainly target a wide market – from first-time apartment furnishers to established homeowners looking for a refresh. There are always clearance deals and sale events which can knock prices down further. Living Spaces also has an “Outlet” section in some stores or online where deeply discounted items (discontinued or floor models) are sold. Financing deals (often 0% for 12 or 24 months) are available, making larger purchases more manageable. Considering the look and quality of the pieces, customers often feel they got a great deal – it’s not the rock-bottom pricing of an outlet, but the designs are elevated, so you feel you’ve invested in your home style without overspending. In summary, Living Spaces hits that accessible price range where most people can find something within budget, whether you need a $300 accent chair or a $3000 leather sectional.
Customer Service Experience: Living Spaces prides itself on a modern customer experience. In-store, you’ll find design experts available to help plan your space (some locations even have free design services where they’ll create 3D room layouts). Shoppers can carry around a tablet or use their phone to scan items for more info or see variations. The staff are generally knowledgeable and not on commission, which creates a more relaxed vibe. There’s also a cafe in some stores for a pleasant shopping break. When it comes to checkout and delivery, Living Spaces is quite efficient. Many Texas customers have noted the smooth process: you can often schedule delivery for the next day or a specific day of your choosing. Delivery crews get high marks for professionalism and for being careful with setup. Living Spaces also offers the ability to buy online and pick up in store same-day for smaller items, which is convenient. If any issues occur (say, a piece arrives damaged or missing a part), their customer service is responsive and will resolve it, either by sending a replacement part or exchanging the item. The company’s policies tend to favor making the customer happy within reasonable limits. They also send post-purchase surveys to ensure your experience was positive. All these modern touches – from digital integration to service follow-up – give Living Spaces an edge in customer service.
Delivery & Return Policies: Delivery from Living Spaces is known to be fast and flexible. Thanks to those on-site distribution centers (like the one in Pflugerville), many items are available for same-day or next-day delivery. If you purchase in-store, you can often schedule delivery for the very next morning. Delivery fees are typically flat-rate based on location or free above a certain purchase amount during promotions. They also have a “white glove” delivery option which includes full assembly and placement in your home – many standard deliveries already include this, actually. Customers often comment that delivery was on time and the crew was in and out efficiently, taking packaging trash with them. For those who want to DIY haul, Living Spaces allows free customer pick-up – you drive to their pickup area and they’ll load your vehicle (the Pflugerville location’s on-site warehouse makes this super convenient). Return policy: Living Spaces generally allows returns or exchanges within 7 days of receiving the item if you’re not satisfied (item must be like-new). They do charge a restocking fee on some returns, and delivery fees aren’t refunded, which is pretty standard. Mattresses often have a longer trial period. If something is wrong with the product, they’ll fix or replace it at no cost, of course. One thing to be aware of is that custom orders (like special fabric sofas) might be final sale or have limited returnability, which is common in the industry. Overall, they are fair with returns – some customers have successfully returned or swapped items after a few days of seeing it at home, indicating Living Spaces wants you to love your purchase.
Store Locations & Availability: Living Spaces has been expanding in Texas, now with multiple locations: the huge Pflugerville store serves Austin/Central Texas, there’s a large showroom in Grand Prairie (serving DFW, alongside a Fort Worth location), a showroom in Humble (North Houston area, plus an outlet center there), and one in Cibolo (near San Antonio). They may plan more as well. Each store is a regional hub with an attached warehouse, meaning inventory is local. This network covers a good portion of Texas’ population; those near these cities have access to the full Living Spaces experience, while others can order online (they ship to most of Texas, though outside their own delivery zones they might use third-party carriers). Because the stores are so large, they stock a high volume of each item – availability is one of their selling points, reducing the dreaded “backorder” situation. If something is out at one store, sometimes another Texas store might have it and can transfer it quickly. Additionally, Living Spaces’ website provides real-time stock info, so you know if an item is ready to ship or if there’s a wait.
Specialty & Standout Features: Living Spaces’ specialty is combining the scale of a big-box store with the style of a boutique. Their showrooms feel fresh and design-forward, which appeals to younger and style-conscious shoppers. A standout feature is the incorporation of technology – for example, they have a “Find Your Style” quiz and augmented reality apps to see furniture in your space, which not all traditional furniture retailers offer. They also produce a lot of online content (videos, inspiration galleries) that engage customers beyond the store visit. Another highlight is their exclusive collections, including celebrity/designer lines (they’ve featured collections by personalities like Nate Berkus and Magnolia Home’s Joanna Gaines). This gives Texas customers access to stylish pieces that aren’t available elsewhere. Importantly, Living Spaces is very family-friendly: stores are spacious enough for strollers, some have kids’ play areas, and the whole vibe is welcoming. The presence of on-site warehouses (like Pflugerville’s 500,000 sq ft distribution center) means they can promise both wide variety and immediate fulfillment – a combination not easy to find. For Texans who value a blend of convenience, style, and affordability, Living Spaces has quickly become a top choice, earning it a spot on this top 10 list.
9. Ethan Allen
Overview: Ethan Allen is a well-known luxury furniture retailer and manufacturer, and in Texas it operates design centers in major cities (Dallas, Houston, Austin, San Antonio, and others). For those seeking higher-end, timeless furniture with a custom touch, Ethan Allen is a top choice. Established in 1932, the company is known for its quality craftsmanship and complimentary interior design services. Walking into an Ethan Allen store feels more like entering a design studio than a typical furniture shop. They offer whole-home furniture collections, and nearly everything can be customized – wood finishes, paint colors, fabrics, trims, and more – allowing customers to create unique pieces. Ethan Allen’s style is generally classic with a contemporary twist (think upscale traditional, elegant modern, and chic casual designs). In Texas, where many homeowners invest significantly in their home interiors, Ethan Allen has remained a trusted source for premium furniture and personalized design help.
Customer Reviews & Ratings: Customers of Ethan Allen tend to be very loyal and often become repeat clients for new projects or homes. Reviews highlight the exceptional quality of the furniture – pieces that last for decades – and the benefit of working with Ethan Allen’s design consultants. Many Texans have had positive experiences where an Ethan Allen designer came to their home (or worked in-store) to develop a layout, suggest fabrics, and ensure pieces fit perfectly. The result is often magazine-worthy interiors, which leads to high satisfaction. Ratings-wise, Ethan Allen stores in Texas usually score high for product quality and in-store experience. Some mild criticisms can include the higher price point and sometimes longer wait times for custom orders (since each piece may be made-to-order). However, those who shop at Ethan Allen generally expect this as part of the process of getting exactly what they want. The consensus is that customer service is top-notch, with a very personalized approach. Any issues (rare as they might be) with furniture are handled professionally, often with repairs or replacements under warranty. In sum, Ethan Allen enjoys a strong reputation in Texas for delivering on what it promises: quality, custom, luxury furnishings and great design service.
Product Variety & Quality: Ethan Allen’s product range covers all home furniture categories – living room (sofas, sectionals, chairs, ottomans), dining room (tables, chairs, sideboards), bedroom (beds, dressers, nightstands), and more – but each category is curated with a focus on classic style and quality materials. They are not about sheer volume of styles, but rather offer a cohesive collection of designs that can be customized. For example, a sofa frame might be available in dozens of fabrics or leathers; a dining table can be ordered in various finishes and sizes. They also produce coordinated decor: custom draperies, rugs, artwork, lighting, and bedding to complement the furniture. The quality is very high: Ethan Allen has its own manufacturing (with many pieces made in North America) and uses high-end construction techniques (hardwood frames, hand-tailored upholstery, fine veneers and solids, meticulous finishes). Because of this, their furniture often becomes heirloom pieces. Styles at Ethan Allen evolve, but generally you’ll find elegant traditional looks (think rolled-arm sofas, carved wood details), sophisticated transitional pieces, and even some clean-lined modern options – all with an upscale polish. They may not have ultra-trendy or very rustic styles; everything has a refined sensibility. In Texas, these designs work great in many homes, from a suburban traditional house to a chic high-rise condo. If you require something truly specific, Ethan Allen’s customization means you can get exactly that – it’s their hallmark that nearly every piece can be tailored to your taste.
Price Range & Affordability: Ethan Allen is upscale in pricing. You are paying for quality materials, custom options, and design service. For perspective, a standard sofa might start in the mid-to-high four figures, dining tables could be a few thousand, beds similarly, and so on. It’s comparable to other luxury brands like Restoration Hardware or Arhaus in price. However, many clients feel it’s worth it because of the longevity and the fact that it’s made to their specs. There are ways to save – Ethan Allen runs sales periodically (especially seasonal sales or clearance on floor models when collections update). They also have a membership program where you might get some discounts. Financing is available, which can ease the investment. It’s fair to say Ethan Allen is not “affordable” for the average budget; it caters to shoppers prepared to invest in their home. But for those shoppers, the value equation is good: you get furniture that elevates your home and is accompanied by professional design advice (which would cost extra if hired separately). In Texas’s luxury market, Ethan Allen competes well by combining product and service. If you’re furnishing an entire room or home at Ethan Allen, the budget will be significant, but the result will likely be turnkey and high-end.
Customer Service Experience: Customer service is a cornerstone of Ethan Allen’s model. When you enter a design center, you’re usually greeted by a receptionist and paired with a design consultant, who will ask about your project and style. They often visit your home to take measurements and get a sense of your needs (this service is typically complimentary). They then work with you on selecting pieces, fabrics, finishes, and layout, ensuring everything coordinates. This level of personal attention is rare at regular furniture stores. As a result, Ethan Allen customers often form a relationship with their designer, who manages the order and keeps them updated. Delivery is white-glove and scheduled conveniently. Since much of Ethan Allen’s product is custom-made, wait times can range from a few weeks to a couple of months. The staff usually communicates clearly about timelines. If anything arrives not to expectations, Ethan Allen addresses it – whether sending a technician for a touch-up or reordering a piece. Their goal is for you to be delighted with the final outcome. Additionally, post-purchase, they remain a resource – if you want to add a matching piece years later or reupholster something, they can assist. The atmosphere in their Texas stores is often described as professional, calm, and inviting, more like a design studio than a retail store. You’re encouraged to spend time, look through fabric swatches, and really envision your space. This high level of service is consistently praised by customers who like feeling taken care of throughout their furniture buying journey.
Delivery & Return Policies: Ethan Allen’s delivery is premium – they deliver via their own teams or specialized freight for long-distance, typically for a flat fee or a percentage of the sale due to the white-glove nature. The delivery team will assemble and place the furniture in your home and remove all packing materials. Because items are often custom, returns are not as simple as with ready-made furniture stores. Return policy: Generally, custom-made pieces (which is most of Ethan Allen’s lineup) are not returnable unless there’s a defect or they arrive not as ordered. That said, Ethan Allen has a strong warranty and customer satisfaction approach – if something is wrong, they will fix it or replace it. Standard merchandise (like decor items, lamps, certain quick-ship furniture) might be returnable within a short window if unused. It’s important that customers work closely with their designer to ensure selections are right, as after production starts, changes can be costly or not possible. The designers often use floor models, drawings, and even 3D renderings to give you confidence in your choices to mitigate any need for returns. In practice, issues are rare because of this thorough process. Delivery times vary – if something is in stock or a quick-ship item, you might get it in a couple weeks; if it’s fully custom, 6-8 weeks or more is common. Ethan Allen is transparent about these timelines and many customers plan accordingly (e.g., order well before a move-in or event). To summarize, while Ethan Allen isn’t flexible on returns for custom goods, they strive to ensure you won’t want to return it by delivering exactly what was envisioned, backed by quality guarantees.
Store Locations & Availability: Ethan Allen has several design centers in Texas: at least two in the Houston area, a few in DFW (Dallas, Frisco), one in Austin, one in San Antonio, and possibly others like in smaller markets or outer suburbs. These are often in high-end shopping areas or standalone stores. The design centers showcase representative pieces, but not the entire catalog – however, they have many samples and vignettes to see craftsmanship and try out comfort. Availability of product is mostly made-to-order; they do stock some popular items for quicker delivery (and they have a quick-ship program for certain bestsellers that can deliver in as little as 30 days). If you’re near a design center, you have full access to their services. If not, Ethan Allen also offers virtual design appointments and an online catalog, though most customers prefer the tactile in-person experience for a luxury purchase. Because it’s a nationwide brand, if a Texas store doesn’t have something on display, they can often refer to another or get a sample. All production will be arranged and delivered to your home, so you don’t need to pick up anything. For those in Texas cities who want high-end furniture, Ethan Allen is conveniently present and ready to bring your vision to life.
Specialty & Standout Features: Ethan Allen’s specialty is custom, high-quality furniture paired with free professional design services. This model sets it apart from every other store on this list. It’s like hiring an interior designer who has an entire furniture manufacturing company at their disposal. The standout features include the sheer level of customization – few retailers let you pick from hundreds of fabrics and dozens of finishes on most items – and the fact that many pieces are crafted in Ethan Allen’s own workshops (ensuring quality control). They also emphasize being a one-stop for a polished look: you can get matching drapes, custom cushions, and wall art that complements your furniture all in one go. Another point to note: Ethan Allen has embraced technology in design – their website and in-store tools can render your room design and help visualize choices. For example, they have an augmented reality app to see furniture in your space. But at its core, the standout is the timeless style and durability; an Ethan Allen dining table might become the centerpiece of family gatherings for generations. In Texas, where plenty of homeowners appreciate classic elegance and are willing to invest in their homes, Ethan Allen remains a top pick for those who want a curated, custom approach. It ensures that your home won’t look like anyone else’s, but will reflect your style with an expert’s touch – a truly special offering in furniture retail.
10. Couch Potatoes Furniture
Overview: Couch Potatoes Furniture is an Austin-based furniture company that has made a name for itself by offering “homegrown furniture” – pieces that are locally made in Austin, Texas. With a quirky name that reflects their focus on comfort (you’ll indeed want to be a couch potato on their sofas!), Couch Potatoes has three showrooms in Austin. This store stands out for its custom-built sofas and sectionals, many of which are manufactured in its own factory in Austin, allowing for tailored choices and quick turnarounds. In addition to upholstered furniture, they also carry a selection of other home furnishings and decor curated for a casual, modern Texas style. Couch Potatoes is the kind of place where you can sink into a sofa, feel the quality, and know it was made right down the road. For those in Central Texas, it provides an awesome opportunity to shop local, get exactly what you want, and support Texas craftsmanship.
Customer Reviews & Ratings: Couch Potatoes Furniture boasts excellent customer reviews, with many customers raving about the comfort and quality of their sofas and the personalized service. At their South Austin location, they hold about a 4.8-star rating, and around 4.7 stars at the central Austin location, reflecting strong customer appreciation. Shoppers frequently mention how comfortable the seating is – true to the name, once you sit down you might not want to get up! They also appreciate the knowledge of the staff, who can explain construction details and customization options. Another common theme is local pride: customers love that their furniture is made in Austin and often note the superior build (no flimsy frames here). The ability to choose your own fabric or configuration is a big hit, as is the transparency in lead times and delivery. Overall, Couch Potatoes has built a loyal Austin fan base by delivering on comfort, value, and a friendly hometown shopping experience. Negative reviews are rare, and usually revolve around minor issues that the company actively tries to resolve. The high ratings and glowing testimonials indicate that Couch Potatoes excels in customer satisfaction, enough to make it one of the top-rated furniture sources in Texas, especially for custom upholstery.
Product Variety & Quality: Couch Potatoes specializes in upholstered furniture – primarily sofas, sectionals, chairs, and ottomans that they manufacture locally. They have a wide variety of styles, from mid-century modern inspired couches to deep plush contemporary sectionals. The key selling point is that you can often customize dimensions, cushion fills, and certainly fabrics. They offer a huge range of fabric and leather options (including performance fabrics for durability) and even provide free swatches so you can test them at home. Beyond sofas, Couch Potatoes also sells other furniture: beds, dining tables and chairs, storage pieces, and decor sourced from various suppliers. Their non-sofa inventory is carefully selected to complement their casual, comfortable aesthetic – think simple wood bed frames, clean-lined media consoles, and fun local art prints. In terms of quality, their Austin-made items are top-notch: solid wood frames, high-density foam, and careful craftsmanship. This is furniture built to last, not the disposable kind. And because it’s made locally, quality control is easier and there’s more accountability. They also tend to use sustainable practices and materials (benefit of local production), which can appeal to eco-conscious buyers. While the showrooms aren’t as massive as some chain stores, the curated variety and the endless custom permutations mean customers still get a lot of choice. If you have a specific size of couch or a particular color scheme in mind, Couch Potatoes can likely accommodate it – a level of variety through customization that outshines many bigger retailers.
Price Range & Affordability: Despite the custom, local manufacturing, Couch Potatoes’ prices are quite reasonable – often comparable to or just a bit above mass-produced furniture stores’ prices. They strongly believe that “style and affordability should be easy to get for everyone,” as their company philosophy states. You’re effectively buying direct from the maker, which eliminates some markup. For example, a custom sofa from Couch Potatoes might be in the $1,000–$1,500 range, which is very competitive given the quality (similar imports could cost as much or more). They also offer financing and occasionally promotions. By keeping production local, they avoid high shipping costs and can price products accessible. Many Austin customers find they get a high-value deal – a bespoke piece for about the price of a catalog sofa from elsewhere. That said, if you deck out a large sectional in top-grain leather, the cost will increase accordingly (still, it will likely beat out national luxury brands on price). In addition, because durability is high, customers feel their money goes further long-term. Couch Potatoes proves that custom Texas-made furniture can be affordable, which is part of their unique charm and success. Essentially, you pay a fair price for the materials and labor, without a heavy retail markup, making them a great option for budget-conscious buyers who still want something special.
Customer Service Experience: As a smaller, local business, Couch Potatoes offers a personalized and low-pressure sales experience. Customers frequently describe the staff as patient and genuinely interested in helping find the right fit. If you have specific needs (say, a sectional to fit an exact wall length, or a pet-friendly fabric), the staff will work with you to sort through options. The showrooms have a relaxed Austin vibe, often with music playing and a laid-back decor, making shoppers feel at ease. Another plus: because they have their own factory, they can often accommodate special requests or rush needs if possible, and the communication about your order status is direct. They’ll let you know how your sofa is progressing, and when it’s ready, scheduling delivery is straightforward. Delivery is typically local (within Central Texas) and performed by their team or trusted partners, with items carefully wrapped. If any tweaks or issues arise with your furniture, Couch Potatoes is known to respond and fix it – for instance, adjusting cushion firmness or addressing a minor defect promptly. They also have a warranty on their frames and cushions, reflecting their confidence in quality. The overall tone of their customer service is friendly and neighborly – you’re dealing with folks who are part of the community. This engenders trust and a pleasant experience that big-box stores can sometimes lack. Their high review ratings for service are a testament to how well they treat customers.
Delivery & Return Policies: Couch Potatoes, focusing largely on the Austin area, offers delivery around Central Texas for a fee (often quite reasonable given local distance). Because most pieces are made to order, the timeline from purchase to delivery can be a few weeks, but they keep customers updated. They do have some inventory for immediate sale (particularly in their showrooms or if they carry a particular line of non-custom furniture), which could be delivered faster. Returns: for custom-made furniture, returns are generally not accepted unless there is a defect – this is standard for made-to-order goods. However, because they go to lengths to ensure customers get exactly what they want (including letting you test sit and choose materials), returns due to dissatisfaction are rare. If an item is from their in-stock selection (say a decor item or a standard chair), they likely allow returns within a short window – one would confirm at purchase. In practice, their approach seems to be “we’ll make it right” rather than formal return policies; for example, if a custom sofa isn’t comfortable, they might offer to adjust the cushions rather than take a return. Because they manufacture, they have flexibility in making modifications or repairs. This is a big advantage – you’re not stuck with something that doesn’t work for you. Delivery crews will assemble any larger items and place them in your home, similar to white-glove service. They ask customers to inspect at delivery (which is easy when you’re right there receiving it). The focus is on getting it perfect the first time.
Store Locations & Availability: Couch Potatoes operates three locations in Austin: one in North/Central Austin (on North Lamar), one in South Austin (on E. Ben White Blvd), and a newer one in the Domain / North Austin area. This coverage makes it convenient for Austinites in different parts of town. Each showroom showcases many of their sofa styles and has swatches and examples of configurations. If you have an idea or saw something on their website, you can usually see something similar in-store. Availability of non-custom items depends on what they stock, but the highlight is that availability of custom options is essentially unlimited – if you can wait for it to be built, you can get it. For people outside Austin, Couch Potatoes will ship certain items, though heavy furniture shipping can be costly; they primarily serve the Austin region. However, they’ve gained enough renown that some folks from Houston or Dallas have been known to order from them to get that custom Austin-made comfort (possibly making a trip to test out in person first). Since they produce locally, if demand spikes, sometimes lead times can extend a bit, but supporting local manufacturing is part of their appeal. And because they’re not dealing with overseas supply chains, they often have more consistent availability and fewer delays than some larger retailers, an advantage that became evident in recent years’ supply challenges.
Specialty & Standout Features: Couch Potatoes’ specialty is custom-made, ultra-comfortable seating with a local touch. Their tagline could be “Made in Austin, for Austinites (and beyond).” The standout feature is that all their own sofas and chairs are built in their Austin workshop – giving customers a rare opportunity to buy truly local furniture. This means higher quality control and customization than typical retail. They are particularly known for deep, cozy sectionals and sofas perfect for lounging – products that align with how people really live, wanting that comfy spot for binging TV or hosting friends. Another cool aspect: they embrace Austin’s culture. The vibe in store is casual and fun, and they even have whimsical product names and marketing. Yet, behind the lightheartedness is serious craftsmanship. They’ve effectively merged the worlds of a furniture maker and a retailer. Moreover, they provide custom choices without overwhelming – their design associates help guide fabric and style choices in a friendly manner, sometimes even suggesting solutions like modular pieces if you have a tricky space. They also keep things environmentally conscious by producing locally and often using local materials, aligning with Austin’s eco-minded values. For anyone in Texas who wants to “shop local” or get a custom couch without luxury store prices, Couch Potatoes is a gem. It rounds out this top 10 list as a representation of the innovative, independent spirit in Texas furniture retail, proving you can have custom comfort, great service, and affordability all at once.
Conclusion
Texas’s top 10 furniture stores offer something for everyone – from the gigantic selection and value of Nebraska Furniture Mart and Rooms To Go, to the luxury design services of Ethan Allen, to local favorites like Gallery Furniture’s legendary service and Couch Potatoes’ Austin-made comfort. We’ve ranked these stores based on customer reviews, variety, price, service, policies, locations, and specialties, and each shines in different aspects:
- Variety & Scale: Nebraska Furniture Mart (#1) and Living Spaces (#8) provide huge selections for one-stop shopping.
- Value Chains: Ashley HomeStore (#3), Rooms To Go (#4), Bel Furniture (#7), and Home Zone (as an honorable mention) cater to a broad market with affordable offerings and many Texas locations.
- Customer Service: Gallery Furniture (#5) leads in speedy delivery and community trust, while Star Furniture (#2) and others pair quality products with strong support (e.g., Star’s design help).
- Customization & Luxury: Ethan Allen (#9) delivers high-end custom design, and Couch Potatoes (#10) shows even smaller local retailers can excel with custom, quality furniture and top-notch reviews.
- Specialty Niches: IKEA (#6) covers the budget-modern niche with an eco-friendly twist, Cantoni (in Dallas/Houston) could be mentioned for high-end modern design, and others like Home Zone Furniture (TX-based, value-focused chain) or High Fashion Home (Houston, unique styles) also contribute to the well-rounded Texas furniture landscape.
By considering this list, Texans can find a store that fits their style and budget – whether it’s furnishing a first apartment economically, splurging on a designer-worthy living room, or investing in a locally crafted piece. Each of these top stores has proven themselves through quality, service, and that touch of Texas flair or hospitality, making furniture shopping in Texas a truly rewarding experience.
Who else sells furniture in Texas? (Asherfield)
If you need more places to browse, check Asherfield—an online marketplace. We also talk about other best furniture stores in more detail on our blog:
Asherfield offers furniture store rankings to help you decide which is best for your budget and taste. We operate in Texas too, so we know local trends and quality.
This top 10 furniture stores list includes options for all budgets and styles, from modern to classic, big box to local. Whether you need living room sets, bedroom pieces, or dining tables, these famous furniture stores have you covered. When asked, “Which furniture store is the best?” remember each place has unique benefits—so pick the one that fits your style and price range. Enjoy shopping, Texans!
